ESP
Loaded into Mondstadt and the menu is fine, but ESP is not showing at all. The Updates page is green so I do not think it is a patch.
Toggles are on. Fresh Windows 11 install. What should I check before I open a support ticket?
9 Replies
- aim_hold
Classic first-launch thing. Menu drawing but no boxes usually means Cloud DMA is not fully up. Did you enable HVCI, TPM, and Secure Boot in BIOS?
- seelie_run OP
Windows shows Core Isolation on. I have not actually gone into BIOS though.
- aim_hold
That is the trap — Windows can say on while firmware is off. Turn it on in BIOS itself, then reboot.
- genshin_staff Staff ✓ Solution
Empty ESP on a green status is almost always Cloud DMA requirements. Enable HVCI, TPM, and Secure Boot in BIOS, reboot, then launch in the order on the Setup page. Cloud DMA with the AWS option is required for the full feature set.
- inazuma_night
Also kill other overlays while you test — NVIDIA overlay, Discord, MSI Afterburner. They can fight the menu on first run.
- seelie_run OP
Secure Boot was off in BIOS even though Windows said on. Enabled it, rebooted, chest boxes are drawing in Mondstadt now.
- aim_hold
Every time. Glad it was that and not a patch.
- cloud_dma
For later — if ESP ever goes empty after a client update, check Updates first. Empty boxes on a yellow day is the build, not your setup.
- genshin_staff Staff
Right. If it is green and still empty after the BIOS steps, open a Support ticket with your order ID and we will walk it.
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