Store
Card was charged. Order not delivered — no key in the confirmation mail and nothing in my account yet.
Do I wait, or should I message Support? I do not want to buy a second time.
7 Replies
- oculi_grind
Do not buy a second time. Check spam for the license mail, then send the order ID to Support. They release it.
- stamina_max
Happened to me once when the mail landed in promotions. Key was there, I just missed it.
- genshin_staff Staff ✓ Solution
Do not check out again. Email Support with your order ID and the email you paid with. Delivery is instant on a normal checkout — if the key is missing we will push it.
- open_world OP
Spam is empty. I have the bank charge and an order ID in the receipt.
- genshin_staff Staff
That is enough. Send both to Support. We match the payment and send the license. Keep the receipt.
- world_esp
I waited overnight once and still nothing. Ticket got me the key in a few hours. Worth writing instead of waiting.
- open_world OP
Ticket sent. Waiting on Support. Thanks for stopping me from buying twice.
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